1 year, 4 months ago riedmankatieParticipant
I’m having a several issues with the Specular theme and WordPress.
1. I get a 500 Internal Server Error when I try to access the widget page. I’ve reinstalled WP, I’ve reinstalled the theme, I’ve deactivated plugins. When I activated the Twenty Sixteen theme I was able to get to the widgets page. I have all access rights.
2. I can’t access the Customize menu. I don’t get an error, it just says “Loading” and never loads.
3. I installed the latest theme update (9/8/2016) and I received a 500 Internal Server Error when I tried to access to WP admin page. I had installed WP 4.6.1 (which I don’t believe the Specular Theme is compatible with?) so I tried backing down to WP 4.5.3 and had the same server error.
Currently I’m running WP 4.5.3 and Specular 2.1 because it’s the only way I don’t receive the 500 Internal Server Error.
Please help. I’m spending more time troubleshooting than I am working on my website.
Here is a link: http://new.trygtech.com/wordpress/
Let me know if you need any additional info.
1 year, 4 months ago MihailaKeymaster
1-As the error message says, this is a server related issue. Please check that you have installed theme properly and that it’s folder does have all necessary access rights. Contact your host regarding it.
2-Do you mean the Visual Composer dashboard? What version of the plugin do you have? Please make sure to have the latest one, included in theme package. Read this article on how to update Visual Composer.
3-Theme is tested multiple times before launch from our team and Envato team as well. Also it is constantly updated and tested. Specular is compatible with the last WordPress release.
I suggest you check out your WordPress installation files. You may have corrupted (or missing) files. Also perform a database optimization operation.
Let us know.
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