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Hello.
I have a problem, sometimes. The content moves to the left of the screen (look at the next images, please):
https://jcpasapera.info/Captura.PNG
https://jcpasapera.info/Captura2.PNG
https://jcpasapera.info/Captura3.PNG
The first time when it happened was when I went to appeareance and changed the logo. The second time was when I created a new menu. Now, it happened from the nothing, and sometimes it looks good and sometimes bad.
The website is –> https://www.juparoperu.pe/
Please, I would like to solve this problem. Maybe, I need to desactivate or write something.
Regards.
Juan Pasapera ([email protected])
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Hello,
Your site looks like it’s not able to call all necessary styles when it refreshes. Did you made any changes to theme files? I see here that the style.css file is not the same as the default. Please see screenshot.
Do you have any third party plugin installed? Please disable them and then upload a fresh copy of theme files. If the issue persists, i suggest you to check the access rights on theme files in your host.
Let us know.Best regards!
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Thank you.
Well, I didn’t make any changes to the theme files. I installed just one plugin –> Contact form 7. So, I think this is not the problem. Maybe it could be the host, but I don’t know. Should I uninstall the theme, download it again and reinstall it, first? And then, if the issue persists, check the host? In this order.
Regards.
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Hello,
The Contact form 7 plugin its compatible with theme, so its not causing the issue.
If you haven’t installed other plugins and the issue continues, download the theme files again and replace them. There’s no need to unistall the theme. Then clear browser cache and open the website.
If the issue persist you should check the access rights on theme files in your host.
Let us know.Best regards!
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Hello.
Thank you for answer. Please, could you give me the steps to download the theme files and replace them? I bought the theme in themeforest and I don’t know if have to download all the files and documentations or only installation file (.zip file). Then, what files or folder should I copy? And where should I paste it in cpanel? Excuse me for my basic questions, buy I am inexpert about it, I want to learn and make the things right.
Regards.
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Hello,
You can download the latest theme version from your Envato account. Just login and download theme files like the first time. Only the installation file is enough. Unzip the file and uppload in your wp-content/themes folder in server (access it either from a ftp account or from cpanel, it’s the same), only specular theme folder. By uploading theme files directly from the server you have the possibility to save the previous theme version as a backup. Rename your old theme copy and then upload the new version.
After this, go to your WordPress dashboard, Appearance > Themes. You will see both themes installed there. Activate the new one.
Let us know if you need further help.Best regards!
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