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Hello,
I receive an error any time I attempt to install this theme into my WordPress account. “Site Cannot be reached. The connection was reset” and “ERR_CONNECTION_RESET”. I have attempted with the installation through the WordPress app as well as manually through my FTP site. Through FTP, I’m able to install the theme, however it gives me “fatal errors” when I attempt a “Live Preview”.
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Hello,
These are server errors. Please make sure to have a stable and continued connection with your server first. Check your internet connection or ask for the hosting provider to check on it.
Let us know.Best regards!
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Hi Mihaila,
This is the only theme that gives me issues. I have no problems uploading other themes and using those.
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The most recent update that was added today seems to have fixed the issue, whatever it was.
Thanks.
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Hi!
I continue to this thread, because now I have the same problem. I just bought the theme and I am not able to install it. It just upload the theme and then just asking. “Are you sure? Try again”. And nothing happens. I have tried a few times. I already asked the server side if they can see something weird. Maybe you can help as well?
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Hello,
@Annimaria,
Please make sure you have all necessary access rights and enough memory limit. Looks like the theme folder is too big for your current server upload limits. Contact your host regarding it.PS: Please open your own topic for every question. This is a topic already resolved. Your issue is not the same as this. If you feel there is any relation to it, then refer to this topic in your own ticket.
Thank you for understanding.Best regards!
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Thank you, I will dot that if I have something else to ask. I´m sorry that I didn´t just see the instructions that said that use FTP if there is a problem with installation. Now everything is ok.
Thank you so much!
- This reply was modified 7 years, 1 month ago by Mirela. Reason: html tags
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