-
-
Hello,
This is a very odd issue I’m facing. I’ve been using Codeless elements in my pages, like buttons, call-to-action, service small icons, and everything was fine for weeks.
But today I notice that I cannot use them anymore, neither add a new one or edit an existing one. It doesn’t load, I have a turning wheel, I wait, and the content doesn’t show up.
It happens on all the pages.
Some other elements still work (like images, or text, or headings).
This is a serious issue. The problem is in the back-office, but the site is up and displays OK.
Please can you help me with this ?
Thanks a lot in advance.
Best regards,
-
Hello,
What Visual Composer version do you have? Please make sure to update theme to the latest version first. And then update plugin from it.
Read this article for guidance: https://support.codeless.co/?ht_kb=visual-composer-updateLet us know.
Best regards!
-
Hi,
I followed the instructions, and updated Visual Composer to the last version ( 5.2) (which I think I had already)
I also have the last version of Tower (2.1)
and the issue is still there…
Best regards,
-
-
-
-
Hello,
1-What browser are you using? I opened the page from a chrome browser and the lines you mention do not show up. See this screenshot of it: https://postimg.org/image/ikwv4wcl1/
2-Sorry but can you please be more specific? Which area are you referring to as ‘Customer Area’? Can you send a screenshot of it?
Let us know.Best regards!
-
Hi,
Thanks for your answer :
1- I’m using Chrome also. the lines expand when we click on the second line buttons (for example : “Oui en version française”. This is the result then. (screenshot)
2. it’s “Espace Client” in the top header area. see screenshot.
Thanks !
-
-
Hello,
1-Please know that this is an additional plugin that you installed for your convenience and also the changes requested are personal customization, support for it it’s not included in this service.
However, i added this code into your custom css box:
.single-product ul.iconic-was-swatches.iconic-was-swatches--text-swatch.iconic-was-swatches--square { max-width: 400px !important; }
It fixes the boxes alignment, but as for the label “Souhaitez-vous également recevoir le rapport en version papier ? (supplément 200€)” it’s not possible changing with css.
To further customize this i suggest you hire a developer or contact the plugins support.2-I added this code into the
@media(max-width: 480px)
rule, for the top header links in mobile:.top_nav_transparency .widget:last-child { display: none; }
It’s ok now. Please check our site.
Best regards!
-
Hello,
Thanks a lot, I really appreciate your help !
it’s working perfect, both for point 1. and 2.
Best regards !
-
You must be logged in to reply to this topic.