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Hello,
How can I escalate my problem. I’m not getting support. let me explain. In my tickets that I keep opening are not resolved.
My Problem is when anyone views my web-site from a mobile device such as an I-phone or I pad my image shrinks or something is happing that the image is squashed. I was told to reduce the image. If I do that them that will make the image not viewable on the desktop.
The image that I’m talking about is the one with the picture of New your city and you see a yellow cab. the correct image for a desktop using the a fill image is 800×600 or 1024×768
why am I told to reduce the image size. I old have one image that image is use to view on all device.
Please help. THIS PROBLEM HAS NOT BEEN SOLVED FOR SIX MONTHS
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Hello,
We are sorry for this.
I checked the older tickets, you do not have any post older than 2 months. The images in header can be fixed with custom css. We have already provided support on this. However, i checked again and edited a value in the custom css in Appearances > Customize > Additional CSS menu. I edited the value in this block:/*slider in mobile*/ .codeless_slider .swiper-slide { margin-top: -28% !important; }
From -60px that it was previously to the current -28px. This is the result as taken from an actual mobile device: https://postimg.cc/image/azvo8xjct/
Let us know.
Best regards!
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