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I’ve purchased the theme- Regn Agency for WordPress. My purchase code is <span style=”caret-color: #454545; color: #454545; font-family: ‘Helvetica Neue’, Helvetica, Arial, sans-serif; font-size: 14px; font-weight: bold; background-color: #fafafa;”>8dc0c9de-d39d-43bf-8457-a1919820279c.</span>
I uploaded the theme on WordPress but the slider isn’t visible. The error message says- Slider with alias newhome not found.
Could you please help?
Thanks- Meghana
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Hello,
Yes, this is normal. Please check this related article to understand more about it:
https://support.codeless.co/?ht_kb=revolution-slider-error-slider-with-alias-home-not-found
Let us know if you have any questions.Best regards!
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Hi, thanks for getting back to me. But I’m not able to find the slider_dummy_data file in the theme file (as mentioned in the article). Could you please send over the file?
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After uploading the file in a .zip format, it shows an error message which says- <span style=”caret-color: #ffb818; color: #ffb818; font-family: -apple-system, BlinkMacSystemFont, ‘Segoe UI’, Roboto, Oxygen-Sans, Ubuntu, Cantarell, ‘Helvetica Neue’, sans-serif; font-size: 17px; font-weight: 600; text-align: center; background-color: rgba(50, 52, 56, 0.85098);”>slider_export.txt does not exist!</span>
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Or if you could set the slider for us, it would be great!
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Hello,
Unzip the file in your computer, first. It contains many sliders inside. Then upload the slider you want.
Best regards!
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Hi, thanks for getting back to me. I want to upload the newhome slider which is present in the file which you sent. But unfortunately, zip or unzip file, it still shows an error.
The error message says- incompatible archive.
Could you please install this for us?
Thanks
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Hello,
Yes, Please add some wp credentials in a private reply.
Best regards!
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Hello,
Sorry but i don’t understand. The sliders are all imported already (screenshot). What problem do you have exactly?
Best regards!
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Hi,
I can’t see the slider when I view the home page. Please view screen shots.
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Hello,
To open slider for edit, go to revolution slider options: https://jmp.sh/ydFjtsa
To change the slider used, go to page options > Revolution slider, screenshot: https://ibb.co/THTGvsb
Best regards!
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No, that is the slider which was custom-created by our developer. We have taken it down and want to paste the slider which was shown to us before we bought the theme. Please check the issue.
Thanks
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Hello,
Sorry, but I am really not understanding what you mean. In the screen recording, I send you, it’s shown one of the default sliders that can be imported in Revolution slider. The ‘slide 5’ which I imported by myself to your site.
And to select another slider to show on the page (as it’s shown in the screenshot), you only need to open the element of Revolution slider on the page (Visual Composer backend), open it and chose another of the available sliders from the list.
Best regards!
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Okay, let me explain this to you again. The theme which I have installed is Regn- Classic Agency. The theme is: https://codeless.co/regn/default/
The slider that you see when you load the website (with the man) does not display when I installed the theme on WordPress. The error is in the screenshot: https://ibb.co/dJNQxZG
I went to slider revolution->manual import-> and tried to import the file ‘slider_dummy_data’ as advised by you, but unfortunately that file doesn’t exist in the theme folder. I also downloaded the slider folders which was provided by you, I unzipped it and uploaded it. But again, I again got error messages (screenshots shared earlier: https://ibb.co/s1QC818 and https://ibb.co/16thZnw).
The recording which you sent was of a slider which was manually created. I don’t want to manually create any sliders. I want to import the ditto same slider which comes with the purchase of this theme.
Please advise as to how I can import the theme (not manually create)?
Hope this helps :)
Thanks
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Hello,
In the folder of zip files, open each file with Winrar. Go to Tools > Repair Archive. Repair Archive and import this version in the Revolution slider.
See screenshot:https://ibb.co/92gqTb9I made a test with the ‘shop’ slider and it imported ok. Check your site.
Best regards!
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Hi, this worked fine, thanks. The slider is now visible on the website.
However when I purchased the theme, the pages were shown with the menu bar on the top. It is not visible on the current theme installed. Could you please help?
Test theme with menu: https://ibb.co/7N841Ff
Current theme without menu:https://ibb.co/27j2nSZ
Thanks
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Hello,
You can change the header style anytime by importing a different one in Codeless > Home > Header Setup. I imported the default version. Please check your site.
Best regards!
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Hi, thanks that worked, however i wanted the slider revolution header just on the home page and rest other pages to be with the default version which you uploaded.
Whenever i select the slider revolution header, other pages also adopt the same header. Can you please help?
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Hello Mirela,
We have purchased the Regn Theme and installed the Lawyer Template.
The Revolution Sliders are also missing in the installation files and thus we can’t import them manually.
We are in urgent need for a reply, since we need to deliver the page to a client. Thank you!
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Hello,
Sorry for the delay, I am making some changes on your website, but I need the FTP too
Can you give me FTP credentials to fix that?
Thanks
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Hi,
I can’t see my website? The nav bar wasn’t visible but now the website has disappeared. Could someone please explain what is happening? And restore it at the earliest?
Thanks
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Hello,
Please add some FTP credentials as well. So we can access the files and fix it.
Best regards!
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Your header layout on the homepage is ready.
Please remove the Elementor Builder, it may cause an issue with the installed template
Thanks
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