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Hi,
I upgraded to the latest version of the theme and some problems arose:
– The fonts were very different sizes and now I can’t place them as they were because it seems that the reference font size is different from what was used in the version I had.
– The default page header cannot be configured. I’ve already reset that section, I’ve set it up again, I’ve set it up on the page itself and even put it off. The default page header has never been affected in any of these scenarios.
– The Alt text of the images is a fixed text that is not changed by what we put in the alt text field in the media library. I have already changed some theme files to show the correct alt text, but is there no other way?
– The visual editor are showing many errors too. I can’t add or edit a new element on pages.Best Regards
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Hi,
From which version you moved to latest version ? Also do you have backup with you ? Can you share your website URL with us so we can have a check too ?
Thank You
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Hi,
As it was major update and going from 2.2 to 3.4 is some thing which can cause lot of issues. Well, we will be giving it a try for you to keep things as intended.
Thank you
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Hi,
Have you had the opportunity to access the backoffice and be able to understand the problem that happened with the update?
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Hi,
My friend at server side make sure you keep all your backup of every thing like full website, once you done let us know ?
Thank You
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Hi,
I have the backup of the website and the files that I need to replace in the online version.
This website is the development version of the website that is online, that is, I will have to know how to solve the problem because later I will have to do it on the website that is online. -
Hi,
Instead of doing work twice just make sure your developed version website is working fine then simply migrate that one to live server.
Well, update your theme with latest version then you have to check for the sections which are changed in the theme so you can make those work. Or you can resave all your options to make it similar to your old one.
Thank You
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Hi,
The live version oh the website is updated almost daily with news and other contents, so it cannot be replaced with the development version.
I hope that you can access this development version to check what went wrong when i updated to the latest version of the theme and update all the plugins.
Why the page editor doens’t work has it should, why the theme options doesn’t change nothing on the website, etc.
As it is at the moment it does not allow me to do what I need to do
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Hi,
Kindly share your admin logins as a private reply so I can check for you.
Thanks
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Hi,
Thank you, we will be giving it a try to see what can go wrong in it ?
Thank you
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Hi,
So, 1 month and 2 weeks after i post my problem you don’t have any solutions or feedback to give?
What should i do at this moment? -
Hi,
My friend code wise nothing changed. The only issue is a lot has changed from version 2.2 to version 3.4
So, now just edit your pages and set as you want.
Thanks
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Your answer shows me that you did not even read the problem i reported or access the back office to see the problem, because if you had done so, you would have seen that you cannot edit the pages! WPBakery Page Builder gives an error when saving changes to the content or structure of the page.
Another example, if i go to Specular> Header Options > Default Page Header, i can change all options to whatever i want, but it has no effect on the site and i’m not overwritten them on the pages.
This happens even in a clean wordpress installation.
So, telling me to edit the pages and place them as I want, is not a viable solution because I can’t even do it!Note: I have already uninstalled and installed the plugins again, removed and added the theme again to test, but the problem remained.
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Hi,
The thing is you having version 2.2 there and content wise all is for 2.2 but now when 3.4 a lot has changed.
So, you have to make your pages to keep it that way. Just to clarify just install a fresh WordPress and try there if theme and plugins are working or not ?
Thanka
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Hi,
As I mentioned before, I already tested it with a fresh wordpress installation.
WP Bakery Page Builder is not installed in version 6.4.2. Version 6.4.1 is installed and I have to delete the plugin and install it again to install version 6.4.2.Regarding Specular> Header Options> Default Page Header, I can’t get the pages to have the header defined here. Any changes I make do not affect the page header. Only if I change the header on the pages does that change take over.
In any case, I always have to connect the fresh wordpress installation with the customer’s database. If the database contains information about plug-in versions and customizations made in the old version of the theme and plug-ins, what is the way to get around this?
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Hi,
Kindly first confirm that even fresh Installation does not work ? Or some thing else ?
I just want to get clear info if you were unable to run even on fresh installation.
Thanks
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