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Hello. I use 3 Tower themes and I don’t remember any problems updating the theme. Today I tried to update the Tower theme in one of the 3 sites where I use it (https://www.palestradellascrittura.it/), losing 90% of the customization: my logo had been replaced by the Tower logo and the page content disappeared (the opening video, the blog and more). Fixed with backup recovery. I have to proceed with updating the 3 themes, how can I do it without losing the customization? Thanks a lot and best regards. B runo
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Hello,
Please make sure to update plugins as well! You can also, extract all current theme settings using the Tower > Import/Export (Dummy data) menu. They will be stored as a backup.
After theme update and plugins update, go back to Tower > Import/Export (Dummy data) menu and import the backup recently created.Let us know if you need further help.
Best regards!- This reply was modified 4 years, 10 months ago by Mirela.
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Hello Mirela. I’m sorry to bother you, I followed your instructions, but after updating the Tower theme, I couldn’t import the last backup using import / export from the Tower panel, because Tower had disappeared. I have to update Tower, I have several, but I lose the customization and doing as you suggest, the Tower item disappears from the sidebar.
AFTER UPDATING TOWER DISAPPEARS
I then restore the last backup and failed to update the theme: how should I solve? Thanks a lot for your support. Best regards. Bruno
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Hello,
This happens because required plugins are inactive. Start by updating and then installing required plugins first (right after theme update). All missing options will be back.
See screenshot: https://ibb.co/cFbpYbSLet us know.
Best regards!
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