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Hi,
I have an issue with my site contral.com, specifically page https://contral.com/yhteystiedot-ja-klinikat/. On the second div (under topic Contral Clinics Helsinki Vita) there´s only one team member visible, even though in WP backend VC editor I have four team members in that div. I have tried deleting and reinstalling the rows and blocks as well as the team member pages, but nothing works.
I have also deleted cache several times and used force reload on the browser, but the problem just keeps on persisting, and I have no idea why.
Pls help me out! Thanks.
//Panu
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Hello Panu,
Normally you have to add the team one by one in any column. I see from the front end that you haven’t added them.
Try to add the staff items and add with Single staff element.
If you will continue have this problem write down in a private reply your wp credentials so we can help you.
Best Regards!
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Hello,
I see you have translated the site in two other languages. Please make sure to translate all team members first. If a team member profile does not have an equivalent in the other language, then it will not show up in that language.
Let us know how it goes.
Best regards! -
Hi Mihaila,
the team members were created in Finnish language, but for some reason only one is visible and the rest three are still not visible in the Finnish translation. In the English translation they are all visible.
So the problem still persists… :(
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Hello,
Please update theme first! The newest version 2.6.3 is just out. It has many issues fixed. Let us know how it goes.
Best regards!
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Hi Mihaila,
can you tell me where can I get the latest version? Do I just download it from my account in Envato market? Is the version there the latest by default? How can I make sure it is the 2.6.3 before installing it?
And can you provide a link to installation instructions? I am using a child theme.
Thanks!
//Panu
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Hello,
Yes, you can download the latest version available always in Envato > Downloads. To check theme version, unzip the main file downloaded. Go to theme folder and open style.css file. The version is right at the top of the file/ Screenshot: https://postimg.cc/0MJrhsmm
Or when it’s installed, you can check the version from Appearance > Themes > Theme Details (screenshot).Check here the ways how to update theme: https://codeless.co/documentation/main.html#update_theme
Let us know.
Best regards! -
Hi Mihaila,
I have now updated the theme to the latest version, and the Visual Composer plugin as well. The cache is cleared and browser window hard reloaded. But I am still experiencing the same issue; I have added the single team members in the backend properly (and they are visible there), but the frontend still does not reflect the changes.
Pls help me out. Thank you!
//Panu
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Hello,
You have to add a new team in any language. Go to the Languages options in the top navigation choose one language. Go to the Team post and add a new post in any language.
This is the only issue you have.
Let us know.
Regards!
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