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i noticed that if i attempt to edit a page with visual composer, it keeps loading forever. I also want to license my visual composer.
Regards
John Odumosu
https://themeforest.net/item/tower-businessdriven-multipurpose-wp-theme/11941335
Item ID: 11941335
Item Purchase Code: b032d5a6-5e10-4aa5-8167-e7393eaf557d
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Hello,
You need to update Visual Composer. Read this article for instructions.
All the included plugins, including Visual Composer have extended licenses.
The rules of the marketplace doesn’t allow us to give the plugin activation code. You can use the existing version without any problem. We update all theme plugins to their latest versions in every theme release or in case when an urgent update is needed. In order to keep them always fully compatible with the current theme version.
If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly.
You are free to make the choice that best fits your needs.Best regards!
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Hello, I also get an unending loading sign when I try to use Visual Composer. I’ve tried updating the VC plugin, according to the instructions in the article that you’ve linked above, but I’m not able to, and get an error message stating “<span style=”color: #444444; font-family: ‘Open Sans’, sans-serif; line-height: 19.5px;”>You cannot delete a plugin while it is active on the main site.” </span> I deactivate the plugin, but when I try deleting it, I get the same error message.
I’ve tried activating the VC license, but according to wpbakery.com, I have no valid license for VC.
I’m extremely frustrated finding any sort of help on any of your support forums, especially with search functionality being currently disabled. Please help.
I also have other questions that I’ve posted in the support forums, but haven’t heard any response or acknowledgement. Is there a standard time to expect a support response by?
Thank you.
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Hello,
@FoxhausCreative,
I am sorry to hear for your frustration. The Visual Composer plugin update process is very easy.
-If you can not delete plugin from wordpress dashboard, then just go to your wp-content/plugins/js_composer folder in the server. Use ftp to access it. Rename or delete js_composer folder here. If you rename it, it will immediately deactivate WP Backery plugin in wordpress, then you can proceed with installing the update as there isn’t anymore a ‘js_composer’ named folder in your host to stop it.-All the included plugins, Visual Composer too, have extended licenses. This means they can be used by any one purchasing our theme as long as they use the version included in theme folder. You can not update it on your own terms with this type of licence.
The rules of the marketplace doesn’t allow us to give the plugin activation code. You can use the existing version without any problem. We update frequently all theme plugins to their latest versions in every theme release or in case when an urgent update is needed. So they are always fully compatible with the current theme version.If you want to buy a license by yourself this is allowed, but we thought that this isn’t needed because the version included works perfectly.
-We reply to topics according to their arrival time. The oldest first. We cover support daily from Monday to Friday, , 9AM to 5PM (UTC +1:00). Read more about our support policy here.
PS: I checked your previous topics, they have been all answered. See here.
Best regards!
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