3 months, 3 weeks ago BeeFriendly6Participant
I’m using the Codeless folie theme. Everything was fine until I ran updates on the entire site and plugins. Now, if I enable WPBakery Page Builder, the site layout completely breaks. So, I have it disabled but because of that I cannot edit my pages correctly.
I contacted WP Bakery. Here is their response:
The issue is because the older visual composer (now WPBakery Page Builder) is modified by the theme author by customizing the existing elements and adding the new one’s. Now when you update it, the customization made by the theme author is lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.
Your ticket (#81428) has been updated. To add additional comments, reply to this email.
- This topic was modified 3 months, 3 weeks ago by BeeFriendly6. Reason: HTML was in email body
3 months, 3 weeks ago MirelaKeymaster
Did you buy your own WP Bakery? The support is right. The included version is customized to fit theme’s settings and style. Please use the included version only. We update all included plugins in every theme update. So if it’s necessary to update the plugin, we will include an updated version.
The notice to update the required plugins will be shown in the dashboard. Like this: https://ibb.co/qdQGXGH
To get the included version, just delete the plugin you have now installed. Go to dashboard and in the notice at the top (like in the screenshot), WP Bakery will be added and you will be required to install it. Follow the instructions and install it.
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