7 Best WordPress Ticketing System 2024 (Compared)

If you're searching for a WordPress Ticketing System, you've landed in the right place to explore the best plugins currently available.

These plugins not only facilitate the effortless creation of a ticketing support or help desk system within WordPress but also enable you to manage customer support exceptionally well without investing heavily in complex platforms.

The Top 7 Best WordPress Ticketing System

1. Help Scout Desk

Help Scout Desk is the best WordPress ticketing system as a plugin. The plugin effortlessly integrates with your WordPress website, ensuring that your support ticket system is tightly knit with user profiles and order details.

This WordPress ticket plugin allows users to create support tickets directly through email, seamlessly converting them into trackable tickets within the system.

Help Scout Desk also prioritizes the customer experience, enabling users to manage their support queries effortlessly from within their account on your website. The straightforward, email-based ticket management also ensures that customers can receive and respond to support messages without needing to log into a separate system.

The starting price of $19 per month can be justified by the rich feature set and the convenience offered to the customers, ensuring that they can communicate with your support team without any additional hurdles.

Learn more: Best WordPress Plugins

2. Zendesk

Zendesk Support for WordPress is fully-integrated support ticket system that brings a rich feature set designed to significantly uplift your customer service experience.

Zendesk eliminates the hassle of multiple logins for users with its robust Single Sign-On (SSO) functionality, ensuring users can seamlessly interact with support without undergoing repetitive login processes. It aligns your WordPress user base with your support ecosystem, presenting an unhindered and secure user experience.

The ability to convert blog comments directly into Zendesk Support tickets provides a unique touchpoint, allowing issues or inquiries raised in comments to be swiftly escalated and addressed within the support framework. It transitions from a public dialogue to a private, direct conversation without requiring additional steps from the user, thereby enhancing user satisfaction.

With the inclusion of the Zendesk Support Web Widget and Feedback Tab on your webpages, users can effortlessly search your knowledge base, initiate a chat with an agent, or submit a ticket, all without navigating away from the current page. Thus, it ensures that support is always accessible and readily available at every point in the user’s journey.

Moreover, accessing and managing tickets straight from your WordPress dashboard ensures that your support system is deeply interwoven with your site management, providing a centralized experience for managing user interactions and support requests.

Zendesk has meticulously developed a platform that not only addresses user issues but also provides mechanisms to enrich the user experience on your WordPress website. Whether it is through unobtrusive support availability via widgets or through ensuring seamless user interaction with SSO, Zendesk’s WordPress plugin is a comprehensive solution for businesses looking to enhance their online customer service endeavors.

3. SupportCandy

SupportCandy provides a comprehensive helpdesk ticket system. With a legacy as one of the pioneering support ticket systems for WordPress, it has earned recognition for its simplicity, security, and a feature-rich environment.

One of the crucial aspects of SupportCandy is its allowance for an unlimited number of tickets and agents, ensuring scalability and flexibility for businesses of all sizes.

The plugin excels in providing a multitude of custom fields (16+ types) to capture varied and specific information related to tickets and customers. It also provides exclusive agent-only fields, ensuring internal data pertinent to the ticket is securely held within the support team, enhancing collaborative problem-solving while maintaining confidentiality.

With features like a customizable rich-text editor and advanced custom filter and search functionalities, SupportCandy ensures that both agents and customers can interact with the support system in a seamless and user-friendly manner.

The plugin also stands out with its GDPR compatibility and Google reCaptcha integration, ensuring that customer interactions comply with data protection regulations and are secure from potential automated threats. Coupled with mechanisms like email notifications and clearly defined working hours, SupportCandy offers a well-rounded solution that aligns customer expectations with operational capacities.

In an era where customer service can significantly impact business outcomes, SupportCandy for WordPress positions itself as a reliable, secure, and comprehensive tool for managing customer interactions and issues systematically. Thus, providing a streamlined, efficient, and enhanced customer service experience.

4. WATS – WordPress Advanced Ticket System

The WordPress Advanced Ticket System (WATS) plugin stands out as a robust, and scalable solution designed to integrate the support ticket system within a WordPress environment. Catering to both small businesses and large organizations with more than 50,000 users, WATS offers a customizable solution that can be fine-tuned to align with various organizational needs and requirements.

WATS extends a diverse suite of functionalities with multiple ways for customers to submit tickets, including front-end forms, admin side submission, shared guest user features, and direct email submission (available in the premium release). This ensures that organizations can facilitate user-friendly, accessible, and straightforward means for their customers to raise issues, seek support, or communicate effectively.

With key features in the free release, such as ticket submission/update on behalf of users and smooth integration with WordPress themes, WATS can effortlessly blend into your existing WordPress setup. Moreover, the capability to preset and update priority, status, type, and product keys for each ticket allows administrators to maintain orderly and efficient ticket management.

The premium release of WATS brings in a host of advanced features, including but not limited to ticket assignment, file uploading, HTML WYSIWYG editor for ticket submission/update in the front end, internal comments for private admin exchanges, and a myriad of mail notification options.

With its wide range of features and scalability, WATS serves as a reliable, feature-rich, and comprehensive support ticket system for WordPress, ensuring you can systematically and effectively manage user inquiries, complaints, and support requests across your organization.

5. Awesome Support

Awesome Support, is an easy-to-use support plugin for WordPress, that offers a comprehensive helpdesk and support ticketing system that rivals SAAS solutions such as Zendesk and Helpscout.

Tailored for simplicity and efficiency, you can have your helpdesk up and running in just 5 minutes with the helpful startup wizard guiding you through the initial setup.

The Ticketing feature enables users to effortlessly submit tickets from the front end while agents manage them from the WordPress back-end.

Import tickets seamlessly from platforms like Zendesk, Helpscout, and Ticksy using the free importer add-on, ensuring a smooth transition to your new helpdesk.

Email notifications keep all relevant parties informed, with the ability to customize every email and select from six different notification types.

Restricted access ensures that all correspondences are private between the client and the agents. While File Upload capabilities provide control over the number and size of files that can be uploaded. You can provide support for an unlimited number of products and synchronize product lists with popular e-commerce platforms such as WooCommerce and Easy Digital Downloads (EDD).

The robust Custom Fields feature facilitates the creation of additional custom fields on ticket forms, with 13 field types, control over their display location (front-end, back-end, ticket list, ticket form, etc.), and who can view them. Coupled with the premium Custom Fields add-on, you have an even more convenient experience at your fingertips.

Agent Collaboration is a key focus of Awesome Support, enabling multiple agents to work on the same ticket and transfer tickets between each other, assigning primary, secondary, and tertiary agents to tickets with the flexibility to transfer tickets to any agent.

The plugin also boasts advanced Sorting and Filtering options, security features that allow you to assign capabilities to each of your agents, easy tracking of ticket origin, and the ability to create your own priority scheme.

6. JS Help Desk

JS Help Desk, a feature-packed, professional helpdesk system, redefines the support experience on WordPress. This sophisticated tool promises an efficient, robust, and intuitive plugin experience, ensuring no user query remains unanswered.

With Front-end and Guest Tickets, JS Help Desk allows users to create tickets from the front-end, and even permits ticket submissions from guests who prefer not to create an account. Furthermore, the system supports Unlimited Tickets and Agents in the admin area, even in the base version, ensuring scalable support for your growing business.

With a strong emphasis on user data protection, JS Help Desk is Fully Compatible with GDPR laws, providing options to erase or anonymize user data upon request. And the Multiple Attachment feature, where users and admins can upload multiple attachments in ticket creation and replies, ensures comprehensive communication in every interaction.

Other key features include Powerful Filters and Sorting options, detailed reports on ticket statuses and support staff performance, and Custom Field capabilities for an enhanced user and admin experience.

Whether you’re managing a small team or a large customer support operation, JS Help Desk provides the tools you need to manage, respond to, and resolve support tickets with utmost efficiency and professionalism.

7. Heroic Inbox

Heroic Inbox, a stellar solution for your help desk needs, comes packed with features designed to streamline your customer support, manage mailboxes efficiently, and enhance team collaboration. Catering to different business needs, it offers three pricing plans: Essential, Plus, and Pro, each progressively unlocking more features for a comprehensive help desk system.

Each plan, starting from Essential at $199.50/year (down from $399), comes with a myriad of features, including managing 2-10 mailboxes, unlimited tickets and users, and no monthly fees. With a tier-based offering, Heroic Inbox has a suitable plan whether you’re a budding business or a large enterprise

FAQs

Conclusion

Choosing the right help desk tool for your WordPress site is key to happy customers. With the right plugin, you can easily manage questions, solve problems, and make sure your customers always get the help they need.

Whether it’s Awesome Support, Heroic Inbox, or another option, picking a tool that fits your needs will make your support shine. Happy picking, and here’s to happy customers too!